COMMITMENT TO QUALITY
Every customer selecting a dental clinic for treatment typically considers the clinic’s reputation and prestige. As a result, the warranty commitment for dental work is a crucial factor in evaluating the quality of dental services. Acknowledging this, Nu Cuoi Duyen is always transparent with information and committed to quality and warranty policies for all customers. This builds trust and ensures complete satisfaction for clients at Nu Cuoi Duyen Dental Clinic.
1. COMMITMENT OF DENTAL CLINIC SMILE TO CUSTOMERS
During the consultation and treatment process
+ All costs for examinations, consultations, and X-rays at the dental clinic are totally free.
+ Doctors from Nu Cuoi Duyen will perform a comprehensive assessment of oral health to develop a specific, clear, and transparent treatment plan for each patient.
+ Treatment will only proceed once the patient agrees to the plan.
+ All services at Nu Cuoi Duyen Dental Clinic come with a total price quote, ensuring no extra costs.
+ Our team of doctors are all highly skilled, specializing in: Dental Implantology, Prosthodontics, Orthodontics, and Oral pathology…
+ Our treatment rooms feature separate and fully sterile operating environments, guaranteeing safety for every customer.
+ We utilize genuine dental equipment and materials, sourced directly from Europe.
After treatment
+ We are ready to support and offer solutions for patients when issues arise.
+ Full warranty documents will be provided (if applicable).
+ Follow-up visits and regular care will be scheduled, keeping patients informed.
2. IMPLANT WARRANTY POLICY OF DUYEN SMILE
100% of the Implant pillars used at Nu Cuoi Duyen Dental Clinic are directly imported from renowned Implant brands worldwide: USA, France, Switzerland, Germany, Korea… The warranty policy follows the regulations set by the pillar manufacturers as outlined:
| IMPLANT | WARRANTY PERIOD |
| 1. Implant Korea (DENTIUM) | 10-year warranty according to the manufacturer + Genuine warranty card |
| 2. Implant Italia (C-tech) | 15-year warranty according to the manufacturer + Genuine warranty card |
| 3. Implant Germany (Mis C1) | 20-year warranty according to the manufacturer + Genuine warranty card |
| 4. Implant America (Hahn) | 20-year warranty according to the manufacturer + Genuine warranty card |
| 5. Implant Sweden/USA (NOBEL) | LIFETIME warranty according to the main manufacturer + Genuine warranty card |
| 6. Implant Switzerland (Straumann) | LIFETIME warranty according to the main manufacturer + Genuine warranty card |
The situations that will be covered by warranty and replacement of the Implant post are as follows:
The Implant post is broken; the Abutment joint is loose or detached; Implant tooth infection; tooth fracture.
And it will not be covered if:
+ You do not follow the doctor’s instructions after the Implant placement.
+ You do not take proper care of your oral hygiene.
+ Smoking, drinking alcohol, etc. leads to the Implant post being rejected.
+ You do not attend regular check-ups as per the treatment plan.
+ You have gone to another dental office for intervention on the Implant tooth.
3. NU CUOI DUYEN PORCELAIN TEETH WARRANTY POLICY
All patients getting dental crowns at Duyen Smile Dental Clinic will have a warranty period depending on the type of crown chosen, along with a warranty card from the clinic. Specifically, it is as follows:
| TYPE OF PORCELAIN TEETH | WARRANTY PERIOD |
| 1. Titanium metal porcelain teeth (USA) | Genuine 3-year warranty card |
| 2. Zirconia all-ceramic teeth (Germany) | Genuine 5-year warranty card |
| 3. Cercon all-ceramic teeth (Germany) | Genuine 10-year warranty card |
| 4. Lava all-ceramic teeth (USA) | Genuine 10-year warranty card |
| 5. Lava Plus all-ceramic teeth (USA) | Genuine 15-year warranty card |
| 6. Orodent all-ceramic teeth (Italy) | Genuine 19-year warranty card |
| 7. Veneer | Genuine warranty card 6 – 10 years |
The warranty for porcelain teeth covers the following cases:
+ Porcelain teeth that are broken or chipped while chewing normally.
+ Porcelain teeth that become loose or fall out after being put in.
+ Porcelain teeth that feel bulky or hard, making it uncomfortable to chew.
+ The warranty card for the porcelain teeth is still valid.
And not covered by the warranty when:
+ Porcelain teeth that are broken or cracked due to an accident.
+ Porcelain teeth that get damaged after treatment at another dental clinic.
+ Neglecting oral care, which leads to oral diseases.
+ Not keeping up with regular check-ups as recommended by the dentist.
The warranty period for porcelain teeth has expired.
